Returns & Refunds

Returns and refunds

If a Kavelo product isn't right, you can send it back within 30 days of delivery for a full refund. That's our own promise and it sits on top of your legal rights, which are set out below.

Your legal right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your order for any reason within 14 days of receiving it, without giving a reason. You then have a further 14 days to send the goods back. We refund within 14 days of receiving the returned goods, or of you providing proof of postage, whichever is sooner.

Our 30-day window is longer than the law requires, and we apply it in the same way.

Our returns address

Kavelo Returns
16A Stephenson Pl
Birmingham
B2 4BF
United Kingdom

Please email us before sending anything back so we can watch for your parcel and process the refund quickly. Include your order number inside the parcel as well.

How to return something

Email info@shopkavelo.co.uk with your order number and what you'd like to do.
We'll confirm and answer any questions, usually the same day.
Post the item to the returns address above. We recommend a tracked service, as we can only refund goods we receive.

Condition of returns

Please return items in a resaleable condition with any packaging. You're welcome to fit the handle and try it in your car — that's the only way to know if it helps. If it comes back showing use beyond that reasonable handling, we may reduce the refund to reflect the loss in value, as the regulations permit.

Return postage

For a change of mind, you pay the return postage. If the item is faulty, damaged, or not what was described, we pay it — send us the receipt and we'll refund that too.

Faulty or damaged goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If something arrives faulty or develops a fault:

Within 30 days — you can have a full refund.
Within 6 months — we'll repair or replace it; if that isn't possible, you get a refund.

Send a photo with your email where you can, as it usually saves you posting anything back.

How refunds are paid

Refunds go back to the original payment method. Once we process it, banks typically take 3–10 working days to show the money. As delivery is free, you are refunded the full price you paid for the goods.