Refund policy
<h2>Delivery</h2>
<h3>How long it takes</h3>
<p>Orders are <strong>tracked and typically arrive within 5–9 days</strong> of being placed. You'll get an email with your tracking number as soon as your parcel is on its way.</p>
<p>We give a date range on the product page rather than a single promised date, because we'd rather be accurate than optimistic.</p>
<h3>Delivery charges</h3>
<p><strong>Delivery is free on every order.</strong> There is no minimum spend and nothing is added at checkout — the price you see on the product page is the price you pay.</p>
<h3>Where we deliver</h3>
<p>We deliver throughout the United Kingdom, including Northern Ireland, the Scottish Highlands and Islands. Remote postcodes can occasionally take a little longer than the range above.</p>
<p>We currently deliver within the United Kingdom only.</p>
<h3>If something goes wrong</h3>
<p>If your tracking hasn't updated for several days, or the estimated window has passed, email <a href="mailto:info@kavelo.co.uk">info@kavelo.co.uk</a> with your order number and we'll chase the carrier.</p>
<p>If a parcel is lost in transit, we'll send a replacement or refund you in full — that's our problem to solve, not yours.</p>
<h3>Wrong address</h3>
<p>Please check your delivery address at checkout. If you spot a mistake, email us straight away — we can usually correct it before dispatch. Once a parcel has shipped we can't reroute it.</p>